Shipping FAQ

Shipping and delivery information

How much is shipping and delivery?
Where will my order be sent from?
When should my order arrive?
Who will deliver my order?
Where can Eagle Security deliver to?
What if my order is later than expected?
What about customs?
Can I send a gift to someone else?
How will my order be packaged?
What if I've provided the wrong address?
An order is in an unexpected country. Why?
A tracking number was received, but no tracking information is available.
The tracking information hasn't been updated, is the order stuck?

How much is shipping and delivery?

Orders above €25.00 will be shipped free via Air Parcel Register. However any orders under €25.00 will be shipped at a small fee of €1.70.




Where will my order be sent from?

All orders are sent out from China.



When should my order arrive?

Usually, from the day your order ships, you can expect to be showing off your purchase in around 7 - 25 business days.

It's important to note that in some countries, you may need to allow an additional 4 - 5 days for your local customs.



Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.

For this reason, tracking is not always available.

If your order is being sent by a trackable service, these details will be included on the shipping email we send you.



Where can Eagle Security deliver to?

Anywhere in the world. We try to get teh best shipping solution towards our international clients.


What if my order is later than expected?

If your order hasn't reached you within 30 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!

Some countries have reported logistical delays that are outside of Eagle Security's control.

If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.



A tracking number was received, but tracking information is unavailable.

When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.

If tracking information has not appeared after 5 business days, please contact us.



The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.



What about customs?

As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Eagle Security may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.

It is recommended that you investigate the relevant local laws in your country.



What if I've provided the wrong address?

That's OK, we forgive you. Please contact us as soon as your realize, and if the item has not been sent out yet we can correct your address.

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